Product FAQs
How do I Contact Customer Service?
 Please call us at 855-998-4326 with any questions or before returning anything to the store.
Where can I get the Instruction Manual?
A copy of the instruction manual in English was enclosed with your product.
 If you are unable to locate it, you can view it from the link to the right.
I hear an Echo when I have my Soundbar or Surround Sound System turned on. How do I fix it?
The echo is caused by Audio coming out of multiple sources.
Use the TV remote or the buttons directly on the TV, to reduce the TV Volume to Zero.
This will mean that all of the sound will be coming from your Soundbar or Surround Sound System.
You can then use the remote that came with your AUDIO device to control the Audio for the TV.
The Auto-Channel Scan during Setup did not find any channels
If you subscribe to Cable or Satellite service, and use a Cable/Satellite box, you do not need to
complete the "Channel Auto Scan" during initial setup.
If you have already started a "Channel Auto Scan", please exit the scan by pressing the MENU button
on the Remote or on the Front/Side of the TV.
To view your Cable/Satellite programming, make sure the TV is set to the correct INPUT/SOURCE
where the Cable/Satellite box is connected (HDMI1, COMPONENT, etc.)
If your Cable/Satellite box is connected with a RF-Coaxial cable, make sure the TV is set to Channel 3
or 4 depending on the instructions provided by your Cable/Satellite provider.
If you subscribe to Cable service and do NOT use a Cable box:
Make sure you have selected CABLE for the "AIR/CABLE" setting in the "CHANNEL" section of
the TV's MENU system.
Make sure the RF-Coaxial cable is firmly connected to both the rear of the TV and the cable wall outlet.
Make sure the RF-Coaxial cable is connected directly to the TV from the cable wall outlet,
and does not go to another device first such as a VCR.
Try connecting the TV with a different RF-coaxial cable.
Try connecting the TV to a different cable wall outlet.
If you are using an Antenna:
Make sure you have selected AIR for the "AIR/CABLE" setting in the "CHANNEL" section of
the TV's MENU system.
Adjust the position of your Antenna, making sure to keep the antenna away from as many
obstructions as possible.
Make sure the RF-Coaxial cable is connected directly to the TV from the Antenna, and does not
go to another device first such as a VCR.
Retry the "Channel Auto Scan" in the "CHANNEL" section of the TV's MENU system.
What is the Remote Code for my TV?
The remote control from many Cable/Satellite providers can be programmed to operate most of
the major functions of your TV. These functions include POWER, INPUT/SOURCE, VOLUME +/-,
CHANNEL +/-, SELECT/OK/ENTER, & NUMBER BUTTONS (0-9)
For any function not listed above, please use the original TV Remote.
To program your cable/satellite remote, follow the instructions provided by your provider
and use one of the codes below:
The remote code for Comcast/Xfinity is 10030
The remote code for DirecTV is 10030
The remote code for AT&T (U-verse) is 1043
The remote code for Dish Network is 506
The remote code for RCA Universal remotes is 0030
Remote control does not work
Make sure there is nothing blocking the remote sensor on the front of the TV.
Try standing directly in front of the TV so there is no angle between the remote, and the
remote
sensor on the front of the TV.
Try moving closer to the TV.
Replace the batteries in the remote.
If you are using a universal remote control, try the original TV remote.
If the original TV remote works reprogram the universal remote to control the TV.
No Signal Message
This message appears on the screen when the TV is not receiving any picture or sound.
Make sure the TV is set to the correct INPUT/SOURCE for the device you are attempting to
watch (HDMI1, COMPONENT, etc.)
Make sure the device you are attempting to watch (Cable/Satellite Box, DVD player, etc.)
is powered ON
Make sure all cords used to connect the TV and the device you are attempting to watch
(Cable Satellite Box, DVD player, etc.) are correctly inserted into the matching color-coded input
& output jacks on both the TV and the connected device.
• For example, for a Component Video (Green, Blue, Red) connection, the Green cable
should be inserted into the Green-colored jack on both the TV and the connected device.
• Please refer to the TV Quick Start Guide for color-coded connection instructions.
If you are attempting to watch a TV program using an antenna, try adjusting your antenna.
Can't choose a function in the Menu
Certain functions in the TV's MENU system will not be available for all inputs.
If a menu function
is shown in Gray text, the item can not be adjusted.
If you need to adjust a menu function shown in Gray text, change the TV to a different
source/input by pressing the INPUT button on the Remote or the Front/Side of the TV.
No power
If you are attempting to turn the TV ON with the Remote, try using the POWER button
on the front/side of the TV.
Make sure the power cord/power adapter is firmly connected to both the rear of the TV
and the electrical outlet.
Make sure the electrical outlet is working properly by carefully plugging in another device.
Poor Picture on Cable/Satellite TV Channels
A "blurry" picture is usually caused when the content being watched is not presented in High Definition (HD)
In order to view programs in HD, you must subscribe to HD programming with your cable/satellite
service provider, and use a HD cable/satellite set-top box.
• In order to receive HD channels with cable/satellite set-top boxes, the set-top box must
be connected to the TV with HDMI or Component Video (Green, Blue, & Red) cables.
Cable/Satellite services usually provide the same station on both a High Definition (HD) channel
and non-High Definition channel. For the best picture, make sure the channel you are attempting
to watch is the HD channel. Contact your cable/satellite provider for details on your channel line-up.
Black box on screen
This is caused when the Closed Caption setting is set to "TEXT".
To correct this issue, access the "Closed Caption" menu in "SETUP" section of the TV's MENU system.
When you have accessed the "Closed Caption" menu, change the "CC MODE" setting to "OFF"
Can't receive a certain channel with my antenna
Try adjusting the position of your antenna.
Make sure you have selected AIR for the "AIR/CABLE" setting in the "CHANNEL" section of the TV's
MENU system.
After adjusting the antenna's position, perform a "Channel Auto Scan". The "Channel Auto Scan" feature
can be found in the "CHANNEL" section of the TV's MENU system.
No color
Try another channel or source (Cable/Satellite set-top box, DVD player, etc.)
Make sure all cords used to connect the TV and the device you are attempting to watch
(Cable Satellite Box, DVD player, etc.) are correctly inserted into the matching color-coded
input & output jacks on both the TV and the connected device.
• For example, for a Component Video (Green, Blue, Red) connection, the Green cable
should be inserted into the Green-colored jack on both the TV and the connected device.
• Please refer to the TV Quick Start Guide for color-coded connection instructions.
Restore default settings.
TV blocked in certain channels
Adjust the Parental Control Lock settings. These settings are found in the "LOCK" section of
the TV's MENU system. Please refer to the "Parental Controls" section of the User Manual,
or contact Customer Support for further details.
When the Parental Control Lock setting is turned ON, you can block programs due to
the TV/MPAA (TV-G, TY-MA, PG, PG-13, R, etc.) rating of the program.
To allow ALL programming, turn the Parental Control Lock OFF.
What Wall Mount do I need?
This depends on the specific model of TV. All TVs utilize the VESA universal spacing mounting holes
on the back of the TV for use with wall mounts.
The VESA size for the TV is listed in the User Manual. You will need to know this information
when buying a TV wall mount.
Black Bars on the sides of the screen
The black bars you see on the left and right sides of your TV screen are caused by the difference
between the aspect ratio of the program you are viewing, and the aspect ratio (screen size) of
your television.
Depending on the program you are watching, you can remove these black bars by adjusting the aspect
ratio on your television or on the external device you have attached to your TV such as a set-top-box
or DVD player.
To adjust the Aspect Ratio on your TV, repeatedly press the ASPECT button on the TV Remote
until you find the desired setting.
If you are using a Cable/Satellite box, you will need to make the Aspect Ratio adjustment
in the Cable/Satellite box settings. Contact your cable/satellite provider for instructions.
Note: You may not be able to adjust the Aspect Ratio for some HD programs.
My box was missing parts
Should you be missing any of the included accessories or other components (screws, pieces, etc.),
please contact the Customer Service to secure a replacement. When calling, please reference the
parts list found in the Instruction Manual to help us accurately identify the missing parts
and promptly provide replacements.
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