General FAQ

How do I contact Customer Service?
Please call us at 855-994-3832 with any questions or before returning anything to the store.

Where can I get the Instruction Manual?
A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it,
you can view it from the link to the right.

Cannot receive certain channels through the antenna
Perform Channel Scan to add channels into the TV tuner memory.

No color
Check the video installation of your external A / V equipment.

Video noise or choppy picture
Readjust antenna.
Keep TV away from noise sources, neon lights, and microwave appliances..

TV blocked in certain channels
Perform Channel Scan to add channels into the TV tuner memory.
Check whether the channel was deleted.
Check parental control settings.
Restore default settings.

Cannot use certain functions
If the item chosen in a menu is gray text, that item cannot be selected in the current input.

No sound
Check that connected audio cables are completely inserted.
Verify you have selected the correct audio source from your amplifier.
Mute function may be enabled, press mute on the remote.

Black box on screen
The "Text" option is enabled and no text is available.
Press the CCD button on the remote control to turn it off.

No power
Batteries in the remote control may need replacing.
Re-attach AC plug to wall outlet.

No picture
Digital TV channel signal may be weak, try another channel.
Press INPUT to verify desired input selected.
Re-connect the antenna or cable wiring.
Restore default settings.

Remote does not function
Replace batteries with new ones.
Check that battery polarity is correct.
Point remote directly at the TV's IR receiver.

I hear an Echo when I have my Soundbar turned on. How do I fix it?
The echo is caused by Audio coming out of multiple sources.
Use the TV remote or the buttons directly on the TV, to reduce the TV Volume to Zero.
This will mean that all of the sound will be coming from your Soundbar or Surround Sound System.
You can then use the remote that came with your AUDIO device to control the Audio for the TV.