General FAQ

How do I Contact Customer Service?
Please call us at 855-998-4278 with any questions or before returning anything to the store.

Where can I get the Instruction Manual?
A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, please refer to our downloads section for a copy.

Turntable Specific FAQ

Music Sounds Too Slow or Too Fast
Check to confirm the SPEED CONTROL SWITCH (7) is correctly set for the record being
played (33⅓, 45, or 78 RPM).

Records Keep Skipping
Carefully look at the surface of the record under a strong light to see if there are any significant scratches
or other damage to the record which will cause it to skip.
Make sure the turntable is on a flat level surface.
Clean the record with a proper record cleaning brush to remove build-up of dust & dirt in the grooves
of the record.
Choose a different record after examining it to be sure the record is clean to see if you’re get the same result.
Check to make sure the STYLUS (15) is in the correct middle position.
Check to make sure the STYLUS (15) is not bent or broken by lightly touching the tip of the
diamond needle. If a replacement STYLUS (15) is needed please contact our Customer Support Center
at: 1-855-998-4278 to purchase a replacement.

No Sound
Make sure the white protective Stylus Cover has been removed from the cartridge.
Increase the volume by turning the POWER/VOLUME KNOB (8) clockwise as it may be set too low.
Confirm there is nothing plugged into the 3.5mm HEADPHONE JACK (11) on the rear of the player.
Check the position of the STYLUS (15) to insure it has not shifted out of its proper middle position
(See Fig. 7a on page 9).

No Power
Make sure the AC 120V~50Hz to DC 5V power adapter is securely connected to the AC 120V~50Hz to
DC 5V INPUT (13) on the rear of the turntable as well as the wall outlet.
Make sure the electrical outlet is working by plugging in another device.

Flip Alarm Clock Specific FAQ

Alarm not working
Make sure you have correctly set the Alarm Time.
The alarm cannot be set for more than 12 hours ahead of the current time.
Make sure you have turned the Alarm ON by pressing the ALARM BUTTON (3) so the button is in
the outward position.

Time Not Changing
Replace the battery.